BestCasinoPortal launches Trust Index to rate casinos on safety, not sponsorship

LONDON, United Kingdom — 3 July 2026 — BestCasinoPortal today launched the Trust Index, an independent framework that rates online casinos on how well they protect players. Unusually for the industry, the scores can't be bought.

Most "top casino" lists are ranked by commission, so the site that pays the most sits at the top. That's the habit the Trust Index sets out to break. Every operator is scored on the same eight factors, the weighting is published, and no operator can pay to move up.

Eight factors, one honest score

The Trust Index scores each operator across eight weighted factors. Safety and licensing carry the most weight, followed by payout reliability, bonus fairness, complaint history and the strength of a casino's responsible-gambling tools. The full breakdown sits on every casino review so players can see exactly why a brand earned its number.

The framework covers real-money casinos across seven regulated markets — the UK, Ireland, Canada, New Zealand, Germany, Austria and Switzerland — each with its own licensing and player-protection rules.

Built to put players first

"Players deserve to know a rating reflects safety, not a sponsorship cheque. Every Trust Index score is signed off by our review desk before it goes live, and none of it is for sale." — Alex Korsager, Chief Gaming Officer, BestCasinoPortal

The review desk tests each casino with real deposits, times withdrawals and checks complaint history before a score is finalised. Scores are reviewed as operators change their terms, so a casino that tightens a bonus or slows payouts sees its number move.

"The factor players ask me about most is what happens when something goes wrong — how quickly a casino pays out, and how it handles a complaint. That's built into the score, not bolted on." — Daniel Whitmore, Responsible Gambling & Compliance Editor, BestCasinoPortal

The Trust Index is live now at bestcasinoportal.com/how-we-rate, alongside responsible-gambling guidance for players who want to set limits before they play.