Complaint Case
OpenComplaint BCP-2026-0051 — RoyalSpinX
The player's four-figure balance was voided under an 'irregular play' clause after a bonus round. No betting log was provided to justify the decision. We have requested the operator's evidence and the case remains under review.
Amount disputed
€3,100
Outcome (example)
€0
Date filed
18 Apr 2026
Category
Confiscated winnings
Case timeline
-
18 Apr 2026
Complaint submitted by the player
-
20 Apr 2026
Case verified and operator contacted
-
27 Apr 2026
Evidence requested from the operator; awaiting response
Resolution
Unresolved — the operator has not yet supplied the betting log needed to substantiate the confiscation. Case remains open.
What to do if this happens to you
Work the problem in order. First, raise it with the casino’s support in writing and keep every screenshot, email and transaction ID. If that stalls, escalate to the regulator named on the operator’s licence or its approved dispute-resolution (ADR) body — that’s who can actually compel an outcome. You can also report the casino to us: we don’t arbitrate, but a pattern of reports feeds an operator’s score on our Trust Index, so it pulls a casino down our rankings. For free, confidential help, see responsible gambling.
What “Open” means here
An “Open” case is still in active mediation: it has been logged and the operator contacted, but no final outcome is confirmed yet. We update this record as the dispute moves forward.
Money you have to fight to withdraw is a reminder that gambling should stay entertainment — never a way to make money or to chase losses. If an operator’s behaviour is affecting you, our responsible-gambling guide lists free, confidential support and self-exclusion tools you can use at any time. 18+ only.
PII-safe record. This case is an illustrative example with no personal data — it refers only to "the player" — and RoyalSpinX is a fictional operator name used to show how our complaint process works. 18+ · Play responsibly.